Get the Peace of Mind of No-Touch Service at Carbone Nissan

During the COVID-19 pandemic, our dealership has strived to be there for our customers in all their auto sales, service, and parts needs. We understand that it is a stressful time for many people. In fact, there may be some Utica, NY drivers who don't feel comfortable taking in their car, truck, or SUV for service because they feel uneasy about the idea of potentially breaking their practice of social distancing. Carbone Nissan, located at 4967 Commercial Drive in Yorkville, NY, is very supportive of following social distancing guidelines to limit the spread of this disease, and has come up with a way for drivers to get their important car maintenance and repairs done, while still keeping our customers safe and healthy. Our no-contact service will give you the peace of mind you need to keep your car dependable during this difficult time.

No-Contact Service: The Steps You Need to Take

Our service center has the no-contact service option because your continued health and safety is always our top concern. We know that having safe, reliable transportation is important, so we don't want you to feel like you have to ignore it because you don't want to stop social distancing. With no-touch service, you can continue to social distance while maintaining your vehicle's health. This will help you avoid any loss in performance or expensive auto repairs. Just follow these easy steps to take advantage of our no-touch service.

Step 1. Schedule Your Service Online or Over the Phone

The first step for New Hartford, NY drivers to get no-touch service is to make an appointment with our service center. This can be done by calling one of our helpful service advisors on the phone, or by using our online scheduling tool if you'd prefer to do it at your convenience.  When you schedule your service online, you can do it after the kids are in bed, when it is convenient for you. Our dealership understands that many people are working from home and teaching children currently, so it might be tough to make a call during regular business hours. The scheduling tool is easy to use. You'll need to give us some information about your car, tell us what you'd like done, and pick a time, and day, you'd like to come in.

Step 2. Bring Your Vehicle into Our Service Center/No Contact Drop-Off

Rome, NY drivers who are bringing their car, truck, or SUV into our service center have the option of entering our dealership and giving their keys to our service advisor. There is a glass partition between all customers and our staff for everyone's safety. We'd rather you use our no-contact drop off box. By putting your keys in there, you can continue social distancing, while having the peace of mind knowing that the drop off box is checked frequently, especially around appointment times. Your car's service needs will still be met with the efficiency you've come to expect from our service center. If you have a comment concern, or question when you are dropping off your keys, you can always call one of our service advisors.

Step 3. Social Distancing in Our Service Lounge

Our dealership knows that some of our Oneida, NY customers will need to wait for their vehicle while their car maintenance or auto repair is being completed. The lounge area is thoroughly, and meticulously, cleaned many times during the day, according to Centers for Disease Control (CDC) guidelines. During your stay in our lounge, we ask that you are observant on practicing social distancing while you wait, meaning that you are at least six feet away from other customers at all times. We are also advising that all our customers wear a mask or face covering.

Step 4. Complimentary Service Loaner for Longer Repairs

There is the chance that we might need to have your vehicle for a couple days if the auto repair we are doing takes more time than is expected or requires a part we don't have in stock. In these cases, we are offering our customers a complimentary service loaner. Drivers will probably be happy to know that our service loaners are completely disinfected and sanitized between each use, per the CDC guidelines.

Step 5. Thorough Vehicle Sanitation After Repair or Maintenance is Complete

Not only can you count on the same quality car service and repairs; you can also rest assured that your vehicle will be completely sanitized before and after we are done our work. Our team will take great pains to make sure anything that can be touched will be wiped down thoroughly. We also take many other precautions to protect your safety, including the wearing of gloves and the practice of social distancing in our shop.

Step 6. You Drive Away Happy

Carbone Nissan, in Yorkville, NY, always has our customers as our top priority. Find a service special that applies to you and schedule your no-touch service today so you can keep your car in great shape during this tough time.

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Contact

Carbone Nissan

4967 Commercial Dr
Directions Yorkville, NY 13495

  • Sales: (315) 864-7500
  • Service: (315) 864-7470
  • Parts: (315) 864-7480

Hours

  • Monday 9:00 AM - 8:00 PM
  • Tuesday 9:00 AM - 8:00 PM
  • Wednesday 9:00 AM - 8:00 PM
  • Thursday 9:00 AM - 8:00 PM
  • Friday 9:00 AM - 6:00 PM
  • Saturday 9:00 AM - 5:00 PM
  • Sunday 10:00 AM - 4:00 PM